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Call Center Manager

Robert Half

This is a Contract position in Parsippany, NJ posted June 20, 2020.

Ref ID: 02750-0011476608

Classification: Customer Service Manager

Compensation: $75000.00 to $85000.00 yearly

Our client has a newly created opportunity for a Customer Service Manager to join their team. This role is open due to company growth and expansion. Responsibilities of the Customer Service Manager include but are not limited to:
– hiring of new call center/inside sales representatives
– training and development of new call center/inside sales representatives
– managing the day to day actively of the call center to maximize performance and productivity while ensuring customer satisfaction
– running reports on daily call center metrics and setting KPI’s for team
– communication of call center performance to management team
– assisting on phones with the representatives during high peak and busy times
– managing a growing team at 20 now but planning on doubling in the next 18 months

Company offers a competitive salary of $75k and up depending on experience.

Job Requirements:
Candidates applying to this position are required to have at least 5 years of current CALL CENTER management and inside sales management experience. This person should have experience dealing with high inbound and outbound call volume, and 5 years of training call center representatives on the phone. If you meet all requirements and would like to be considered for this position, please submit your resume to [email protected]

OfficeTeam, a Robert Half Company, matches professionals in the administrative field on a temporary and temporary-to-full-time basis. Whether you’re a seasoned administrative pro or starting your career, we have options for you. Our personalized approach, innovative matching technology and global network with local market expertise help you find the legal opportunities that match your skills and priorities — fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.

From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE’s “Most Admired Companies” list every year since 1998.

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Contact your nearest OfficeTeam location at 888.490.4154 or visit www.roberthalf.com/jobs/officeteam to apply for this job now or find out more about other job opportunities.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2020 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.

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