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Call Center Representative


This is a Contract position in Secaucus, NJ posted March 22, 2020.

Answer and respond to incoming calls from employees and former employees.

Provide information and resolve any issues pertaining to these calls in a timely, courteous and professional manner Perform, track and log all transactions performed related to Human Resources and/or Benefits processes.

Follow up on outstanding issues to ensure resolution, keep the customer informed on the status of research, close out case when complete.

Notify Technical Analyst and Team Manager of potential or recurring problems regarding issues.

Understand, apply and communicate conceptual elements of Benefits and/or Human Resources rules, regulations.

Handle confidential information with sensitivity and discretion in accordance with Data Privacy requirements.

Adhere to scheduled phone time during shift and remain flexible to support unanticipated events that drive volume.

Job Requirements: