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TSS – MolecularDiagnostics, Customer Support, IVD, IFA, WBLOT,

Apex Systems

This is a Full-time position in Boonton, NJ posted September 1, 2020.

Molecular Diagnostics Tech – Customer Support, IVD, IFA, WBLOT, CLIA A multifaceted customer-oriented, Molecular Diagnostics Tech – Customer Support, IVD, IFA, WBLOT, CLIA. will provide professional support on all company’s diagnostic test instrumentation and products. This position is also responsible for escalating customer issues, and cases as needed, to ensure quality service and customer satisfaction. Applying industry experience with lab in vitro diagnostic (IVD) devices, assays and an understanding antibodyantigen assays is beneficial. Hands-on laboratory molecular diagnostic testing skills a plus. Knowledge of Diagnostic Tests, SerologyAntibody Tests – Tests that detect antibodies (e.g., IgM, IgG). Excellent technical and communication skills are necessary to positively interact with customers and company personnel Successful candidates will be enthusiastic self-starters, who are well-organized. Responsibilities Provide professional support on all company’s diagnostic test instrumentation and products Maintain a working knowledge of company’s products, instrumentation, software, and techniques. Gather customer’s information and analytically initiate troubleshooting process and documentation. Effectively evaluating and analyzing the problems, analyze and diagnose issues. Diagnose and resolve technical hardware and software issues within timely manner. Determine the cause of error, classify the complaint and forward the relevant information to appropriate department for processing. Dispatch service and prepare necessary documentation. Deliver phone and e-mail support to end-users from the home office. Interact with customers to provide and process information in response to inquiries, concerns and requests about instrumentation and services. Maintain positive, professional communications with customers and colleagues. Accurately process and record call transactions using a computer and designated tracking software Data entry and follow up activities for completeness and timeliness. Open communication with multiple departments when needed. Stay current with system information, changes and updates. Follow procedures, guidelines and policies. Requirements Bachelor’s BS) in Life Sciences, Biomedical Engineering andor technical discipline or equivalent military training and experience, with emphasis in instrumentation, computers 1-2+ years’ industry experience as a Customer Complaints Technical Service Representative, Lab MT (Medical Technologist) or related field desired but not required Familiarity with IVD, Immunofluorescence (IFA), ELISA, Western Blot, Clinical Laboratory Improvement Amendments (CLIA) a plus Technically competent in the use and troubleshooting of In vitro diagnostic (IVD) devices assays Strong computer skills, data management and presentation skills (MS Word, Excel, Outlook etc.) Well-organized, able to function independently with a minimum of supervision Customer-oriented with strong interpersonal skills Strong verbal and written communication skills Exhibits a high level of critical thinking abilities Enthusiastic demeanor and a can-do attitude For immediate consideration please send updated resume to callto discuss TSS Technical Support Specialist 1083409 EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or