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Inside Sales Representative

ACG World

This is a Contract position in South Brunswick, NJ posted March 25, 2020.

Candidate with 2-4 years’ experience preferably in Pharma Industry or API Industry.

Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers Excellent computer proficiency (MS Office – Word, Excel and Outlook) Hands on experience on SAP preferred Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices Responsibilities
– Receiving and acknowledge the order, process the order through SAP system.

– Monitor the shipments and inform customer about delivery schedules on week basis
– Arrange the samples for new customers and maintain the stock of samples as per required stock level.

– Follow up with back office to ensure to get shades and artwork development and forward to respective customer and get approval and maintain customer wise record
– Fill out customer complaint form and completely close the complaint.

(Receive RA Form, physical material, disposition plan)
– Filling out the New Product Development form for all Sales Managers and forward to back office for composition and shade development.

– Provide shipment documents like Invoice, packing list and COA to customer.

– Coordinate with logistics and update the delivery schedule once it arrives in US
– Provide the container documents to warehouse and broker Manage smaller accounts which give repeat business (less than 10 Mn capsules sales per year) Managing incoming calls from Customers Make outgoing calls to confirm leads from Marketing Manage lead generation from existing customers Preparation of pricing documentation for repeat orders from Customers Internal process Ensure timely preparation & submission of reports as required by internal stakeholders Conducts internal audits and ensures compliance to defined SOPs as per Q&RA norms Identify & assess customer’s needs to achieve satisfaction Visit key customers along with TICs to maintain customer relationship Follow communication procedures, guidelines and policies Qualifications High school diploma or GED required