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Business Support

NTT Data Services

This is a Full-time position in Woodcliff Lake, NJ posted March 28, 2020.

NTT DATA, Inc., a top 10 global IT services company, has an immediate need for a Business Support Operations Support in Woodcliff Lake, NJ 8 months Woodcliff Lake, NJ Job Description This is an operational support role associated with the ongoing support of proprietary risk management systems and processes that help comply with risk management policies and regulatory requirements.

Experienced team member working in the Global Business Operations (GBO) Business Process Help Desk (BPHD) Team responsible for providing Global Application Support encompassing mailbox monitoring, Remedy tracking and reporting, and support of the application, with occasional extended support during nightsweekendsholidays as needed Provide assistance to professionals by answering Global Support business inquiries via an Outlook mailbox Perform daily tasks and processes to support the ongoing use of multiple global risk applications ServiceNow ticket reporting Production issues management tracking Individual who can work independently, interact with all levels of management, and as part of the team.

Work with the BPHD Manager and GBO Risk Regulatory Process Leads to analyze, execute and support business requirements.

Continuously monitor system for data integrity and defects and work with the Risk Regulatory Process Leads and ITS teams to resolve issues.

Provide suggestions on process improvements and application enhancements based on mailbox demand and trends Help manage data integrity processes to ensure quality over current data.

Oversee modifications and general troubleshooting of the applications, and proactively anticipate and resolve potential issues regarding how those would affect the data in the system or even how the data would be presented with the modifications in place.

Perform special projects as requested by management.

Perform User Acceptance Testing and report findings to the Risk Regulatory Process Leads and ITS teams in preparation for application releases and the new inquiries the team will need to answer once enhancements go live Develop and maintain processes and become a subject matter expert of the team’s main processes and controls Should possess the ability to handle multiple projects andor tasks simultaneously.

Train and coach new team members and check on their learning progress Create and maintain team documentation and collaboration site Utilize several data resources to research and analyze corporate structures, entities, and securities.

Write and perform complex database queries as a means of increasing departmental efficiency.

Qualifications Candidate must have a strong working knowledge of MS Office, specifically Word, Excel, Power Point and Access.

Must have the ability to work with and communicate with the business and ITS staff regarding system requirements and modifications to the data.

Candidate must possess excellent organizational skills with attention to detail.

Ability to prioritize and facilitate assignments with minimal supervision Strong oral and written communication skills.

Strong customer relationship management skills and analytical ability, and the ability to work effectively with customers and ITS managementstaff.

Good interpersonal skills with demonstrated success in dealing with diverse functional teams Research Troubleshooting Skills
– detail oriented Possess a high level of motivation with a strong commitment to customer service and continuous improvement.

Ability to handle multiple tasks and support special project needs Familiarity with HTML and SQL Big 4 experience is a plus