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Client Services Representative

Crawford Thomas Recruiting

This is a Contract position in Berkeley Heights, NJ posted April 2, 2020.

Our client, an industry leader in SaaS based HR solutions, is seeking independent self-starters/leaders who have at least 1-2 years of experience within industry (HCM) client services, or with exposure to different products within HCM (workers comp, retirement services, payroll etc.), coupled with a desire to get into account/client management and service.

The position will deliver customized, timely client service by assisting with concerns, payroll troubleshooting, and questions while delivering accurate, friendly and dependable client resolutions.

Essential Duties and Responsibilities: Work as an integral part of the Client Service team, contributing to the department’s ability to consistently meet and exceed performance goals Identify, troubleshoot and/or escalate data or program specified issues to the appropriate level of management Assist and manage ongoing projects both internal and external Responsible for exemplifying excellent client experience by consistently delivering accurate, reliable and timely data Communicate with clients over the phone; evaluate their needs and specifications Serve as an escalation point of contact for client questions/concerns and drive resolution toward a result that exceeds the client’s needs Act as a backup to fellow team members that may not be available Setup and manage online reports, web uploads, and quarterly reports Minimum Qualifications (Knowledge, Skills, and Abilities): Minimum 1-2 years of client service experience (either in payroll or HCM suite ideally) Minimum 1-2 years of payroll experience or knowledge Bachelor’s degree or equivalent related experience Understanding of payroll tax law compliance Experience with PTO and GL Excellent proficiency in Microsoft Outlook, Excel, & Word Strong interpersonal skills and track record of establishing strong client relationships Ability to handle stressful situations in a professional manner Ability to manage multiple projects and adhere to conflicting deadlines