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Help Desk

Robert Half Technology

This is a Contract position in Parsippany-Troy Hills, NJ posted December 11, 2019.

Description Provide 100% phone support to end-users within a Windows environment.

Provided the first point of contact support to end users with professionalism, timeliness, and accuracy.

Log and document all tickets using an internal ticketing system.

Closeout an average of 45-60 tickets per day.

Process a very high volume of calls in a very fast-paced, technical/enterprise contact center environment.

Successfully diagnose and troubleshoot a variety of email issues in a complex enterprise-scale environment.

Perform remote troubleshooting through diagnostic techniques and pertinent questions.

Supporting software such as; (MS Office Suite, O365, Outlook, etc) If you are interested in learning more about this opportunity, please send your resume to Gianna at Requirements Minimum of 1 year of experience in a technical contact center environment, preferred.

Immersed in current and future technology trends.

Experience with 80%-100% Phone support in a technical contact center environment (enterprise level Help Desk/Service Desk).

BSc/BA in IT, Computer Science or in a relevant field, or hands-on experience in an IT Support Help Desk.

Good understanding of computer systems, mobile devices, and other tech products.

Looking for someone with excellent communication, display professionalism, ability to handle a high call volume environment Technology doesn’t change the world.

People do.

As a technology staffing firm, we can’t think of a more fitting mantra.

We’re extreme believers in technology and the incredible things it can do.

But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies The intersection of technology and people
– it’s where we live.

Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies.

Whether you’re looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology.

We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job.

And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S.

job openings must be authorized to work in the United States.

All applicants applying for Canadian job openings must be authorized to work in Canada.

2019 Robert Half Technology.

An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking ‘Apply Now’ you are agreeing to Robert Half Terms of Use .

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