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IT Operations Manager

Ascent Services Group

This is a Contract position in Woodcliff Lake, NJ posted March 28, 2020.

Job Req 20-02837 Job Description IT Operations Manager Location Woodcliff Lake, NJ Position Type 12 Month Contract IT is looking for an experienced and hands-on IT Operations Manager to lead the day-to-day support of RD systems for a global user base.

This is a leadership position which requires a customer service focus and ability to manage a global support team.

This position will be work closely with RD business users, IT teams, project teams, Lead assist implementations in a GxP environment.

Key Responsibilities Supervises Level 2 and Level 3 global support teams on a daily basis.

Monitors and reports support team performance to IT and Business stakeholders Is escalation point for all urgent support andor system issues Plans, supervises system upgrades and continuous improvement initiatives Collaborates with IT Quality and QA in planning and approving change controls Supervises vendors through regular checkpoints measuring performance against SLAs Leads the IT Team in preparing and supporting Inspections Collaborates with global Infrastructure teams in coordinating and communicating changes The successful candidate will demonstrate the following qualities Project and people management skills and the ability to lead and work as part of a team Ability to maintain open and frequent communication with support team and internal stakeholders.

Excellent written and communication skills Experience presenting to senior IT and Business colleagues Good listening skills with ability to make timely well-informed decisions Ability to track project activities and track progress to business value realization Willingness and ability to train and mentor staff Ability to oversee multiple, projects in a simultaneous and compliant manner.

Experience 5 years of experience in managingleading IT support team in a GxP environment Experience in technologies such as Oracle Clinical, Veeva, SharePoint, SAS, ELN Thorough understanding of GxP Validation process Biotech Life Sciences experience is a plus.

Audrey Lamb Technical Recruiter Ascent 303-220-6885 If this is not a fit for you or you are not interested, Ascent Services Group offers an excellent Referral Bonus We look forward to hearing from you About Ascent The Ascent Services Group (ASG) is a nationally recognized technology staffing and consulting firm whose fundamental business is providing staffing services to Small, Medium, and Large Enterprise clients in our core market verticals Financial Services, Healthcare, Technology and Life Sciences.

As consultants for ASG, you will have access to many of the top clients within the industries we serve.

Our goal is to deliver innovative talent through proven best practices and effective resource optimization.

Become one of ASG s candidates and experience the difference IND0