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Product Support Analyst

AGM Tech Solutions, LLC

This is a Contract position in Roseland, NJ posted March 21, 2020.

Our Direct Client a Global Technology Company is looking for The Product Configuration Support Specialist to work onsite in Roseland, NJ.

This is an immediate need a minimum of six months in length.

Work with management and product team to define optimal product support process, including intake, resolution, and SLA’s, Leverage existing tools such as Jira or ServiceDesk to manage cases Become a SME product usage, features, and limitations.

Provide functional and moderate technical triage of incoming support questions or issues.

Create bugs to track production found issues.

Document all processes.