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Business Application Specialist

TechTalent Squared

This is a Contract position in Iselin, NJ posted March 22, 2020.

TechTalent Squared has been retained by one of our leading clients in their search for a Mortgage Business Applications Specialist. The Business Applications Specialist role is to gain deep understanding of select mortgage technologies, business operations, and workflow procedures, and become the Tier 2 escalation point for IT Business Applications Support. This associate works closely with Training, Business Change Management, and Release Management pertaining to the products in scope. Responsibilities Participate in product meetings to: understand changes to products in scope and corresponding business workflows/guidelines as well as: Identify and discuss potential gaps in product changes (negative impact to user workflows, business rule adherence, etc.); Understand mortgage LOS, Document Management, and other business application technologies; Keep up with changes to the environment. Comply with all established IT support Service Level Agreements (SLAs) and ticket response guidelines; Provide and present accurate, timely, and professional resolution on all supported issues; Follow up on all calls in a timely and professional manner; Escalate ticket per department procedures; Resolve and complete all assigned tickets in an efficient and accurate manner; Appropriately logging all ticket activity in the ticketing system, per established guidelines; Document Knowledge Articles, according to established guidelines. Relay product knowledge to IT Business Applications Support Team, including: Creating and updating product documentation with respect to Support (Knowledge Articles, Admin Runbooks, etc.); Discussing with and training the IT Business Applications Support team on product and procedure changes. Experience, Skills and Abilities Exceptional knowledge of mortgage banking process and tools. Deep-seated LOS business knowledge. Extensive experience in working on tickets from a ticketing system. Working knowledge of a wide range of LOS technologies, including Ellie Mae Encompass and Xerox BlitzDocs. Excellent analytic skills, attention to detail, and ability to work within time constraints.  Excellent level of interpersonal skills to work effectively with others. Excellent level of oral and written communication skills. Ability to communicate across a variety of audiences. Excellent level of computer skills and the ability to function in a windows environment utilizing Outlook, Word, and Excel. Professional and effective interpersonal skills. Solid decision-making skills with display of professionalism in maintaining confidentiality. Ability to rapidly acquire detailed knowledge of departmental policies, practices, and procedures. Strong time management skills, fast learner, self-motivated, and comfortable taking initiative and handling multiple projects simultaneously. Committed to taking responsibility and ownership for agreed actions and delivery. Qualifications College diploma or university degree in the field of computer science, information sciences, or related field and/or 5 years equivalent work experience. Knowledge of loan origination systems a plus (Encompass, BlitzDocs, etc TechTalent Squared abides by all Federal EEOC laws. TechTalent Squared is committed to equal opportunity employment for all employment practices, including hiring, training, compensation, benefits, promotion, termination, transfers and reductions-in-force, for all individuals without regard to race, religion, color, national origin, sex, age, disability, veteran status, genetic information, sexual orientation or gender identity, or any other status under applicable law.