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Patient Scheduler

Capital Health

This is a Contract position in Trenton, NJ posted September 10, 2020.

OverviewPosition #: 10066Capital Health is the region’s leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advanced technology. Capital Health is a four-time Magnet®-recognized health system for nursing excellence and is comprised of 2 hospitals. Capital Health Medical Group is made up of more than 250 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region.ResponsibilitiesAs a Patient Scheduler you will:* Answer scheduling calls quickly while minimizing time customers are on hold.* Collaborate with physician’s office to schedule appointments, while negotiating date and time and avoiding resource conflicts.* Gather complete patient and procedure information and enters data accurately into system. Obtain and advises patients of all necessary pre-certification and referrals needed for financial reimbursement.* Complete documentation timely and accurately. Understand and utilizes the necessary software program(s) to determine eligibility.* Inform all patients of pre-registration option and pre-registers all patients when information is obtainable.* Ensure that all appropriate staff, patients, departments, and external resources are notified of additions, changes, and cancellations.* Complete and verifies all authorizations in a timely manner.* Adhere to CH attendance policy as well as interdepartmental policies and procedures* Attend all mandatory departmental meetings.Requirements* High school diploma or GED required* Three years experience working in an office, clinic, customer service, or intake department* Call center experience or experience in conducting intakes and/or scheduling patients strongly preferred.* Strong customer service skills, good communication and organizational skills. Medical Terminology preferred.* Basic insurance carrier and pre-certification knowledge and computer skills.* Frequent physical demands include: Sitting* Occasional physical demands include: Standing, Walking, Climbing (e.g., stairs or ladders), Carry objects, Push/Pull, Twisting, Bending, Reaching forward, Reaching overhead, Squat/kneel/crawl, Keyboard use/repetitive motion* Continuous physical demands include: Wrist position deviation, Pinching/fine motor activities, Talk or Hear Lifting Floor to Waist 15 lbs. Lifting Waist Level and Above 10 lbs.