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Benefits Specialist

Princeton University

This is a Contract position in Princeton Township, NJ posted January 22, 2020.

Overview Princeton University’s Office of Human Resources strives to foster a work environment that enables all employees to embrace the spirit of Princeton and contribute at the highest possible level to support the mission of the University.

We provide comprehensive benefits, programs, services, and policies that help employees meet their needs in career, health, and overall well-being in an equitable and inclusive environment.

Working within the Office of Human Resources, the Benefits Specialist provides high-level customer service, including in-depth benefits counseling and problem-solving support to managers, staff, faculty, and retirees on all benefits plans, including health, dental, vision, disability, life, retirement, flexible spending, and long term care.

The Benefits Specialist will handle administration related activities for one or several plans and be a resource for review of system activity and communications.

The Benefits Specialist will make determinations regarding eligibility, coverage and plan interpretation as needed.

The individual may also participate in process improvement and various program activities on HR functional and cross-functional project teams.

This is a one year, benefits eligible term position.

Responsibilities This position interacts with customers with a high level of professionalism and customer service.

The Benefits Specialist responds to a large number of phone calls, emails, appointments, and walk-ins by providing guidance and assistance with simple and complex problems that require research and analysis.

This position ensures transactions are processed timely and accurately when providing instruction for corrections or adjustments to payroll deduction amounts, billing, payments, or coverage.

This position works closely with the Benefits staff, the transactional team, as well as functional areas within HR.

Other duties may be assigned.

Qualifications ESSENTIAL QUALIFICATIONS: Bachelor’s degree or equivalent work experience At least 3 years of work experience Benefits or Human Resources experience Excellent analytical and judgment skills Excellent verbal and written communication skills Knowledge of applicable federal and state regulations Highly organized with ability to manage multiple cases and activities Strong service orientation and sense of urgency in responding to customers High level of integrity, professionalism with balanced approach to problem solving PREFERRED QUALIFICATIONS: At least 2 years of benefits administration or/and benefits customer service experience Experience with high touch customer service environment Ability to calm others Princeton University is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.

EEO IS THE LAW Salary GradeADM, 040Standard Weekly Hours36.25Eligible for OvertimeNoBenefits EligibleYesEssential Services Personnel (see policy for detail)NoComments Related to End DateOne year term positionPhysical Capacity Exam RequiredNoValid Driver’s License RequiredNo